Processing & Despatch

1. The country of Merchant Location of Rembrella Ltd. is the United Kingdom. Transactions by Rembrella will be in the currency of United Kingdom Sterling. Orders purchased from outside the United Kingdom and EU are exempt from paying tax.

Online transactions are processed using a Payment Service Provider (PSP) by the name of Secure Hosting. The online order form uses 256 bit SSL, the strongest commercial level of encryption. All private data is encrypted at all times whilst in transit over the Internet. Please note that payment made as a credit or debit card transaction will appear as www.greatwar.co.uk on an account statement, which is the named location of the hosted order form and the sister website to www.rembrella.co.uk.

2. In response to the submission of an online order an automated reply will confirm that your order has been received by Rembrella.

3. Rembrella aims to process your order on the day or the next working day that your order for goods is submitted.

4. When your payment to Rembrella has been authorised we aim to despatch your goods within 48 hours. At certain times of the year we may receive a high number of orders in a short time, and during these busy periods we reserve the right to pack and despatch orders within a 14-28 day timeframe. We will advise you if we anticipate a delay to your order being despatched by us beyond our usual 48 hour turnaround.

5. A receipt of payment will be enclosed with your order as an acknowledgement of your payment. If you have ordered the goods as a gift to be sent to a different delivery address Rembrella will send the invoice to you by email or by post and will enclose a delivery note with the order to the giftee.

6. For details of our methods of despatch of your order see our page at Postage & Delivery Times.

7. For details of our return, refund and cancellation policy see our Terms & Conditions.

Rembrella Ltd. Company Details

The owner of the website at www.rembrella.co.uk and www.greatwar.co.uk is Rembrella Limited.

Postal address: Rembrella Limited, 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England

Telephone: 01344 - 989 802 (international +44 - 1344 - 989 802)

Fax: 01344 - 670 350 (international +44 - 1344 - 670 350)

Email: info@rembrella.co.uk

Registered office: Rembrella Limited, St. Mary's House, Netherhampton, Salisbury, Wiltshire SP2 8PU, England

VAT Number: GB 494 4809 05

Company No. 6072644