Processing & Despatch
1. The country of Merchant Location of Rembrella Ltd. is the United Kingdom. Transactions by Rembrella will be in the currency of United Kingdom Sterling. Orders purchased from outside the United Kingdom and EU are exempt from paying tax.
2. In response to the submission of an online order an automated reply will confirm that your order has been received by Rembrella.
3. Rembrella aims to process your order on the day or the next working day that your order for goods is submitted.
4. When your payment to Rembrella has been authorised your goods will be despatched as follows:
Telescopic (Poppy Umbrella only)
- UK destination: Royal Mail first class packet post (1 - 2 working days)
- Destination outside UK: airmail small packet post (5 - 7 working days)
Standard umbrella
- UK destination: Royal Mail standard parcel post (3 - 5 working days)
- Destination outside UK: airmail international parcel post (5 - 7 working days). An alternative price for shipping by courier can be advised by Rembrella.
Golf umbrella
- UK destination: Royal Mail parcel post (3 - 5 working days)
- Destination outside UK: airmail international parcel post (5 - 7 working days). An alternative price for shipping by courier can be advised by Rembrella.
5. A receipt of payment will be enclosed with your order as an acknowledgement of your payment. If you have ordered the goods as a gift to be sent to a different delivery address Rembrella will send the invoice to you by email or by post and will enclose a delivery note with the order to the giftee.
6. For details of our return, refund and cancellation policy see our Terms & Conditions.