Privacy Policy

Rembrella Ltd. respects your right to privacy. Personal Data collected from you at the time you place an order is used ONLY to fulfil your order.

Payment & Processing of Your Order

  1. The country of Merchant Location of Rembrella is the United Kingdom. Transactions by Rembrella Ltd. are in the currency of United Kingdom Sterling (Great Britain Pound).
  2. Goods are the property of Rembrella Ltd. until payment has been settled in full.
  3. Online payment: The order form at www.rembrella.co.uk for entering credit/debit card data is hosted by Payment Service Provider (PSP) Secure Hosting at Monek Ltd. A solid padlock in the browser status bar indicates that encryption is taking place using 256 bit SSL, the strongest commercial level of encryption. Cardholder Data and Personal Data entered into the form will be encrypted at all times whilst in transit over the internet. The following elements of Personal Data on the order form are required to enable Rembrella Ltd. to fulfil the order and despatch the goods:
    • name of cardholder
    • address of cardholder
    • name and address for delivery (if different to cardholder)
    • email address
    • telephone contact number.
  4. The email address provided will be used by the PSP at Monek Ltd. to send an automated reply to confirm: the transaction reference, the date, time and total amount paid for goods and delivery in Sterling. (If an automated email is not received to confirm the order please contact Rembrella Ltd.)
  5. A card transaction will appear on your card provider’s statement as payment to www.rembrella.co.uk, the authorized website for transactions hosted by the PSP Monek Ltd.
  6. Rembrella Ltd. is PCI:DSS Compliant and does not have access to, handle or store Cardholder Data.
  7. Payment by cheque (drawn on a United Kingdom bank in Sterling) should be made payable to Rembrella Ltd. and sent to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England.
  8. Rembrella Ltd. aims to process an order within 2 working days of an online payment being authorized or when a payment by cheque has cleared.
  9. Sales Invoice/Receipt: A sales invoice confirming the receipt of payment (and time of a card transaction as appropriate) will be enclosed with the goods when they are despatched. The Personal Data printed on the sales invoice will consist of:
    • the cardholder’s name and address
    • the delivery name and address if different.
  10. Commercial Invoice: Parcels to international destinations outside Europe will be accompanied by a Commercial Invoice (3 copies) for customs purposes to show the price paid for goods, which are excluded UK VAT tax @ 20%. Personal Data printed on the Commercial Invoice is:
    • the name and address of the recipient of the goods
    • a contact telephone number.
  11. Goods ordered as a gift: Gifts for delivery to a third party will have a delivery note enclosed with the goods. Personal Data on the delivery note is the name and address of the giftee and the name of the person sending the gift. The sales invoice/receipt will be sent separately by post to the person sending the gift.

    Privacy & Disclosure

  1. Online transactions: Your completion of the fields in the secure order form hosted by PSP Monek Ltd. for Rembrella Ltd. is accepted by Rembrella Ltd. that this is consent by you for specific Personal Data to be accessed for the sole purpose of the fulfilment of your order for goods from Rembrella Ltd.
  2. The Personal Data accessed by Rembrella Ltd. to fulfil an order is:
    • name and address of cardholder
    • name and address for delivery (if different to cardholder)
    • an email address
    • a telephone number.
  3. This Personal Data is used only to:
    • (1) email an automated confirmation of the order
    • (2) print an invoice as a receipt of the payment
    • (3) print a label with the name and address for delivery
    • (4) send an email from Rembrella Ltd. to notify you of the despatch date of the goods. If the parcel is to be despatched by courier the delivery name, delivery address and contact telephone number will be typed by Rembrella Ltd. into a secure online booking system maintained by the courier. The courier used by Rembrella Ltd. is Citysprint, which complies with GDPR regulations.
  4. Rembrella Ltd. will ONLY contact you in connection with your order and only after its despatch from Rembrella Ltd. if there is any problem with the goods or delivery.

Terms & Conditions

For Terms & Conditions for Rembrella Ltd. see:

Terms & Conditions

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