Rembrella Ltd. Terms & Conditions

To comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations Rembrella Ltd. is required to provide you with terms and conditions regarding your purchase. Your statutory rights under the current consumer protection laws are not affected.

General

The manager of the website at www.rembrella.co.uk is Rembrella Limited.

VAT Number: GB 494 4809 05

Company No. 06072644

Contact Details

Postal address (all correspondence): Rembrella Limited, 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England

Registered office: Rembrella Limited, St. Mary's House, Netherhampton, Salisbury, Wiltshire SP2 8PU, England

Telephone: +44 - 1344 - 989 802

Email: info@rembrella.co.uk

Registration of Design

Rembrella Ltd. holds registered designs for The Poppy Umbrella: GB - 2063352; FR - 974774; BX - 28828 - 00. The registered designs are protected by the Enforcement Database and customs watches for the UK, France, Belgium, the Netherlands and Luxembourg.

Goods

  1. The Poppy Umbrella is available in various frame styles, the full details of which are provided on this website at www.rembrella.co.uk/products.htm.
  2. Rembrella Ltd. reserves the right to change manufacturers of the product or to make changes to the frames and fabric, which may result in a slight modification to the product currently in stock.
  3. The Poppy Umbrella is authorised for sale by Rembrella Ltd. from:
    • the website at www.rembrella.co.uk
    • by mail order with cheque payment
    • from retail outlets or online shop catalogues authorised by Rembrella Ltd to purchase and resell The Poppy Umbrella.

Payment & Processing of Your Order

  1. The country of Merchant Location of Rembrella is the United Kingdom. Transactions by Rembrella Ltd. are in the currency of United Kingdom Sterling (Great Britain Pound).
  2. Goods are the property of Rembrella Ltd. until payment has been settled in full.
  3. Online payment: The order form at www.rembrella.co.uk for entering credit/debit card data is hosted by Payment Service Provider (PSP) Secure Hosting at Monek Ltd. A solid padlock in the browser status bar indicates that encryption is taking place using 256 bit SSL, the strongest commercial level of encryption. Cardholder Data and Personal Data entered into the form will be encrypted at all times whilst in transit over the internet. The following elements of Personal Data on the order form are required to enable Rembrella Ltd. to fulfil the order and despatch the goods:
    • name of cardholder
    • address of cardholder
    • name and address for delivery (if different to cardholder)
    • email address
    • telephone contact number.
  4. The email address provided will be used by the PSP at Monek Ltd. to send an automated reply to confirm: the transaction reference, the date, time and total amount paid for goods and delivery in Sterling. (If an automated email is not received to confirm the order please contact Rembrella Ltd.)
  5. A card transaction will appear on your card provider’s statement as payment to www.rembrella.co.uk, the authorized website for transactions hosted by the PSP Monek Ltd.
  6. Rembrella Ltd. is PCI:DSS Compliant and does not have access to, handle or store Cardholder Data.
  7. Payment by cheque (drawn on a United Kingdom bank in Sterling) should be made payable to Rembrella Ltd. and sent to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England.
  8. Rembrella Ltd. aims to process an order within 2 working days of an online payment being authorized or when a payment by cheque has cleared.
  9. Sales Invoice/Receipt: A sales invoice confirming the receipt of payment (and time of a card transaction as appropriate) will be enclosed with the goods when they are despatched. The Personal Data printed on the sales invoice will consist of:
    • the cardholder’s name and address
    • the delivery name and address if different.
  10. Commercial Invoice: Parcels to international destinations outside Europe will be accompanied by a Commercial Invoice (3 copies) for customs purposes to show the price paid for goods, which are excluded UK VAT tax @ 20%. Personal Data printed on the Commercial Invoice is:
    • the name and address of the recipient of the goods
    • a contact telephone number.
  11. Goods ordered as a gift: Gifts for delivery to a third party will have a delivery note enclosed with the goods. Personal Data on the delivery note is the name and address of the giftee and the name of the person sending the gift. The sales invoice/receipt will be sent separately by post to the person sending the gift.

Delivery

  1. Rembrella Ltd. aims to despatch the goods within 2 working days following authorization of a payment. During a busy period of orders Rembrella Ltd. reserves the right to despatch the goods within 28 days of the date of receipt of an order. Rembrella Ltd. will contact a customer via the email address provided on the order form to advise of any such delay.
  2. Delivery to UK, BFPO, EU and Europe: Goods are despatched by post using Royal Mail, courier or Parcelforce postal services.
  3. Delivery to international destinations outside Europe: Goods are despatched by Royal Mail air mail small parcel or by international courier air mail parcel post. Customers are advised that there may be customs duty charges on receiving goods into the country. It is the responsibility of the customer to pay all customs or duty charges.
  4. Delivery of bulk orders (UK & International): Goods are despatched by carrier or by post. Rembrella Ltd. will advise costs and delivery schedules to be agreed by the customer in advance of shipping the goods.
  5. On despatch of an order Rembrella Ltd. will contact the customer via the email address provided on the order form to advise when to expect the arrival of the goods. If the goods do not arrive within a reasonable time after the expected date of delivery please contact Rembrella Ltd. by email at orders@rembrella.co.uk or by telephone on +44-1344-989 802. In the unlikely event that the goods are lost in transit written confirmation will be required to confirm that the goods have not been received and replacement goods will be despatched.

Rembrella’s Right to Cancel

Rembrella Ltd. reserves the right to cancel an order in the following circumstances:

  1. If, for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. Any sums paid by you (or on your behalf) will be repaid promptly.
  2. We are unable to obtain authorisation for your payment and you do not respond to an email, telephone call or letter from us in this respect.
  3. An error in the pricing or product description is identified by Rembrella Ltd.

Returns & Refunds

Our returns and refunds policy is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

14 Day Cooling Off Period: Your Right to Cancel

  1. As a consumer shopping for goods on the internet, by phone, by mail order, interactive TV or text messaging you have a 14 day cooling off period which gives you the right to cancel your order and receive a full refund including the outbound delivery cost. You need not give a reason for cancelling your purchase.
  2. The 14 day cooling off period starts from the day after the goods are received by you and your rights of cancellation end after the 14 days.
  3. If you wish to cancel your purchase within the 14 day cooling off period, you can ring Rembrella Ltd. on +44-1344-989 802 or confirm in writing, including your name and address, by email orders@rembrella.co.uk or by letter to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England.
  4. Any sum paid by you to Rembrella Ltd. will be refunded within 30 days of your order being cancelled. If you have paid by credit or debit card your refund will be made direct to the credit or debit card used in the original transaction. If you have paid by any other means Rembrella Ltd. will post a cheque to you.

14 Day Cooling Off Period: Return of the Goods & Your Refund

  1. If you cancel your purchase during the 14 day cooling off period you should return the goods within 14 days of your cancellation.
  2. You must take reasonable care of the goods whilst they are in your possession. The goods must be returned to Rembrella Ltd. in a saleable condition and as they were received by you. Rembrella Ltd. has a right to deduct monies from refunds where goods show unreasonable use leading to diminished value.
  3. You are responsible for the payment of the return delivery of the goods. Recommended method of delivery for returns: Telescopic Minilite umbrella(s) by Royal Mail (2nd Class small parcel Signed-For from £3.90); Standard/Golf/Birdcage walking length umbrella(s) can be posted with Parcelforce at a post office (from £11.99 including tracking) or by courier (from approx. £10.00 incl. tracking). Contact Rembrella Ltd. if you require advice (telephone: +44-(0)1344-989 802; email: orders@rembrella.co.uk).
  4. You are advised to pack and seal the product carefully in suitable packaging to avoid damage on the return delivery. Enclose your name, address and Rembrella’s invoice reference number. Rembrella Ltd. will not accept liability for returned goods if they are damaged in transit due to unsuitable packaging.
  5. In the event that the goods fail to be returned to Rembrella Ltd. or the charge for their return is at the expense of Rembrella Ltd., the direct costs of their recovery may be offset from the refund of the sum being repaid to you.
  6. The amount paid to Rembrella Ltd. for your purchase will be refunded to you within 14 days of the returned goods being received by Rembrella Ltd. If you have paid by credit or debit card your refund will be made to the credit or debit card used in the original transaction through the Payment Service Provider securely accessible by Rembrella Ltd. If you have paid by other means Rembrella Ltd. will post a cheque to you.

Faulty Goods or Dissatisfaction

  1. In the event that you find a fault with the goods or you are dissatisfied with the goods supplied because they do not conform to contract, and a replacement is not acceptable, a refund will be made. The goods need not be returned unless requested by Rembrella Ltd. for the purpose of investigation of the reported fault. In this case Rembrella Ltd. will refund or arrange payment for the return of the goods. You must contact Rembrella Ltd. in writing, including your name, address and Rembrella’s order reference number either by email to orders@rembrella.co.uk or by letter to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England. (See also Complaint below.)

Damage in transit or late delivery

  1. Rembrella Ltd. relies on the Royal Mail postal service or courier (as applicable) to provide safe delivery of the goods you have ordered. If damage has occurred to the product during delivery please contact Rembrella Ltd. in writing immediately it is received, including your name, address and Rembrella’s order reference number either by email to orders@rembrella.co.uk or by letter to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England. You will be required to hold the item(s) by Royal Mail or the courier for their investigations. Rembrella Ltd. will offer replacement goods or a full refund will be made to you.
  2. Advice on returns/refunds for your giftee: If there is a fault with the goods or damage to the goods in transit you or the giftee should contact Rembrella as above and a replacement will be offered.

Privacy & Disclosure

Rembrella Ltd. respects your right to privacy. Personal Data collected from you at the time you place an order is used ONLY to fulfil your order.

  1. Online transactions: Your completion of the fields in the secure order form hosted by PSP Monek Ltd. for Rembrella Ltd. is accepted by Rembrella Ltd. that this is consent by you for specific Personal Data to be accessed for the sole purpose of the fulfilment of your order for goods from Rembrella Ltd.
  2. The Personal Data accessed by Rembrella Ltd. to fulfil an order is:
    • name and address of cardholder
    • name and address for delivery (if different to cardholder)
    • an email address
    • a telephone number.
  3. This Personal Data is used only to:
    • (1) email an automated confirmation of the order
    • (2) print an invoice as a receipt of the payment
    • (3) print a label with the name and address for delivery
    • (4) send an email from Rembrella Ltd. to notify you of the despatch date of the goods. If the parcel is to be despatched by courier the delivery name, delivery address and contact telephone number will be typed by Rembrella Ltd. into a secure online booking system maintained by the courier. The courier used by Rembrella Ltd. is Citysprint, which complies with GDPR regulations.
  4. Rembrella Ltd. will ONLY contact you in connection with your order and only after its despatch from Rembrella Ltd. if there is any problem with the goods or delivery.

Complaint

Should you have any cause for complaint please make it in writing to Rembrella Ltd., 12 Oak Ash Green, Wilton, Salisbury SP2 0RR, England or by email to orders@rembrella.co.uk.

For Online Dispute Resolution (ODR platform) consumers can access the European Commission website at ec.europa.eu/consumers/odr/main/

Date: May 2018

Back to top >>